Acorn Veterinary Surgery, located in Hove, East Sussex, is a well-regarded clinic with a 4.6-star rating based on 253 Google reviews, indicating a high level of satisfaction among its clients. The clinic offers a wide range of services, including consultations, preventative health care, and specialized care for senior pets. Unique offerings like puppy parties and podgy pet meetings are designed to engage pet owners while promoting health education. Acorn also serves as a training facility for veterinary nurses and provides emergency services, ensuring comprehensive care availability.

The clinic promotes its Pet Health Club, which promises routine healthcare savings and peace of mind, potentially saving members hundreds of pounds annually. This aligns with their focus on providing affordable, preventative care.

Despite the strong overall rating, recent reviews are mixed. Positive feedback highlights the compassionate care and professional service provided by staff, with specific praise for clear communication regarding treatment plans and costs. However, negative experiences have been reported, particularly concerning the clinic's inflexibility with appointment scheduling and perceived lack of empathy. Some clients felt let down by appointment availability issues, which they attributed to staffing shortages, and were frustrated by unaccommodating interactions with staff.

While many long-standing clients have expressed satisfaction, the recent criticisms suggest areas for improvement in customer service and operational flexibility. Overall, Acorn Veterinary Surgery remains a trusted choice for many, though prospective clients may wish to consider these recent reviews when making their decision.