Eastbourne Vets, located in Eastbourne, is a veterinary clinic that also functions as a veterinary nurse training facility. It holds a Google Maps rating of 4.5 stars based on 130 reviews, which suggests generally positive experiences from a sizeable number of clients. However, the detailed written reviews offer a more mixed picture.

Positive feedback highlights the friendly and knowledgeable staff, with particular mention of a kind Australian vet who provided compassionate care during a difficult time. This suggests that individual interactions can be positive, especially when dealing with sensitive situations.

On the other hand, there are significant concerns raised in some reviews. Criticisms focus on issues with communication, particularly related to billing and medication. One reviewer described a lack of transparency about treatment costs, feeling pressured into unnecessary expenses. Another customer reported recurring issues with obtaining timely flea and worm treatments for their pets, alongside administrative challenges with reminders and billing. Complaints about unsympathetic attitudes from some staff and the rigid payment policy at the reception, especially during emotionally challenging times, highlight areas for potential improvement.

Overall, while many clients have experienced good care and service, specific areas such as communication, transparency, and administrative processes appear to need attention. Potential clients should consider these factors alongside the high overall rating when choosing Eastbourne Vets for their pets' healthcare needs.