Coast Veterinary Referrals, located in Eastbourne, is a highly rated veterinary clinic that has garnered a 4.9-star rating from 47 Google reviews. This suggests a strong reputation for quality care and customer satisfaction. However, it is important to consider both the high praise and the isolated critique found in the written reviews to gain a balanced perspective.

The clinic is frequently commended for its dedicated and compassionate team, with particular recognition given to Rob, a prominent veterinarian at the clinic. Reviewers have highlighted the thoroughness, kindness, and expertise of Rob and his team in handling complex cases, such as surgeries for ruptured ligaments and post-operative care, leading to positive outcomes for their pets. Many clients express gratitude for the clear communication and supportive environment that the clinic provides, often noting how their pets appear comfortable and happy to visit, which speaks volumes about the care they receive.

However, a significant outlier exists in the reviews, where a client reported a distressing experience involving a surgery gone wrong. This review details a surgical error and subsequent complications, ultimately resulting in the loss of their pet. This isolated incident raises concerns about surgical precision and decision-making under potentially compromised conditions, as the reviewer speculates about the vet's health at the time of the procedure.

In summary, while Coast Veterinary Referrals is broadly praised for its professionalism and compassionate care, potential clients should consider both the overwhelmingly positive feedback and the serious concerns raised by one reviewer to make an informed decision.